We offer a doorstep collection and drop-off service across selected postcodes in Central, South West and West London. Simply contact us by phone, WhatsApp or Instagram with the details of the footwear you’d like cleaned. We’ll run through a few quick details with you and provide a quote. Once confirmed, we’ll arrange a convenient collection time, take your footwear away and drop off once the cleaning treatment has been completed.

From the point of collection, cleans are generally completed within 3-5 working days. Delicate materials, some designer or heavily soiled footwear may be slightly longer, though you’ll be advised of this at the time of your quote.

Should you need your footwear back sooner, for example, on a next-day basis, we’re happy to accommodate where this is possible. We’d simply recommend contacting us as early as you can to ensure we’re able to prioritise your order accordingly.

Pricing varies depending on footwear type, size, material, and condition, so we’d recommend contacting us for a personalised quotation. As a guide, our prices start from £50pp for UK size 5.5 and under, and £65pp for UK 6 and above.

We accept the following payment methods:

• Bank transfer (BACS)

• Card payment (Visa, Mastercard, Amex)

• Apple Pay

• Google Pay

• Cash

There is no need to pre-clean your footwear. Simply have them ready at your door on the agreed collection date. If your footwear has loose debris (dirt, mud, gravel), you may shake it off, but this is not essential, we will handle the full cleaning process.

A member of our team will carry out a condition check of your footwear at your doorstep, confirming all details and ensuring we have the correct information for your clean. This gives you peace of mind and allows us to address any questions before we proceed.

No. We do not carry out restoration work. This includes:

• Recolouring or dyeing

• Scuff or scratch removal

• Paint correction or touch-ups

• Sole replacement or repair

• Heel replacement or rebuilding

• Structural repairs (separated soles, broken seams, torn uppers)

If we identify damage or structural issues during our inspection, such as separated soles, torn seams, broken heels, or internal damage, we will inform you before proceeding with the cleaning process. We will not clean footwear that may be further compromised by the cleaning process.

When you contact us for a quotation, we ask you to provide images or videos of your footwear so we can assess its condition accurately. It is important that you highlight any visible damage, scuffs, structural concerns, or areas of wear that you are aware of. If you are unsure whether any damage or issues are present, please let us know and bring them to our attention, we will be happy to guide you on whether cleaning is suitable for your footwear.

We handle all footwear with the utmost care and respect. Your items are fully insured against loss or damage whilst in our care. Full details regarding our liability and insurance coverage are outlined in our Terms and Conditions.

If you have a question not covered above, please do not hesitate to contact us.

We are available by phone, Instagram, and email.

+44 7707 722 909

@thefootwearlaundryco

enquiries@thefootwearlaundrycompany.co.uk